At Succulento we pride ourselves on delivering the freshest and highest quality plants and gifts possible. As nearly all of our products are made to order and perishable, all sales are final. Succulento does not refund for change of mind so we kindly ask that you please take the time to read the product descriptions and choose carefully before purchasing.

We value our customers and want them to be 100% happy with their plant gift. Please inspect your gift as soon as possible when it is delivered. Although we take great care in crafting and checking our product prior to dispatch, if for any reason your gift has arrived damaged in transit or in substandard condition, email a photo to orders@succulento.com.au within 48 hours of delivery, along with the order number, name and a brief description of the issue. To assist us in quality control it is our policy, if requested, to collect the original products.

All returns and refunds are handled on an individual basis to ensure customer satisfaction. Depending on the outcome Succulento would be happy to replace, refund or provide a store credit.

Succulento assumes all information provided by the customer at the time of purchase to be true and correct, and cannot be held responsible for any typos, incorrect entries or other inaccuracies therein. This includes, but is not limited to incorrect delivery addresses, recipient’s names and delivery dates.

We want your plants to thrive and make you happy for as long as possible so we are always happy to answer any questions or concerns you may have along the way – please feel to contact us at hello@succulento.com.au