ABOUT THESE TERMS AND CONDITIONS

This website is owned and operated by SUCCULENTO | ABN 66 578 506 889

By accessing, viewing, browsing or otherwise using any of the services or information created, collected, compiled or submitted to Succulento you agree to be bound by the following Terms and Conditions of Service. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Succulento may amend these terms and conditions from time to time. Any amendment is effective immediately.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

Succulento not responsible if information made available on this site is not accurate, complete or current.

The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

 PRICING AND TRANSACTIONS

All prices quoted, unless otherwise stated, are inclusive of GST.

All prices, unless otherwise stated, are quoted in Australian dollars (AUD) and are subject to change without notice.

Product prices do not include delivery fees.

In the event a customer is entitled to a refund, the refund will be made to the original credit card or PayPal account. For PayPal transactions the refund will be made to the PayPal account.

Succulento accept payment by direct debit and PayPal for online payments. No payment details are stored on our servers.

When providing your credit or debit card details you are agreeing that you are authorised to use that card and it must have sufficient available funds to cover your charges.

 ACCURACY OF BILLING AND ACCOUNT INFORMATION

 We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For further information, please review our Returns Policy.

DELIVERY & SHIPPING

Succulento is not responsible for delays caused by adverse weather conditions or for any other reason once the package has been dispatched from our premises.

Succulento is not responsible for payment of return shipping costs or costs to resend the package if you supply an incorrect address, multiple failed attempts to reach the recipient at point of delivery or otherwise. You are responsible for all delivery costs associated with returned packages due to failed delivery.

See our Delivery Policy for more information

CHANGES AND CANCELLATIONS

Please make sure all order details are correct at time of ordering. We are unable to vary any orders within 36 hours of their delivery.

Succulento is unable to cancel orders that are already prepared and/or are with a courier for delivery.

REFUNDS AND RETURNS

At Succulento we do our best to deliver the freshest plants and highest quality gifts possible. As nearly all of our products are made to order and perishable, all sales are final. Succulento does not refund for change of mind so please take the time to read the product descriptions and choose carefully before purchasing.

Succulento assumes all information provided by the customer at the time of purchase to be true and correct, and cannot be held responsible for any typos, incorrect entries or other inaccuracies therein. This includes, but is not limited to incorrect delivery addresses, recipient’s names and delivery dates.

For further details please review our Returns Policy

PRODUCT VARIATIONS AND SUBSTITUTIONS

We proudly grow, hand craft and source all our products from small batch and local artisan businesses where possible and as a result certain items can become unavailable on occasion without advance notice.

In the event an item is unavailable at the time of being ordered, we reserve the right to substitute an item of the same type, of equal quality and/or greater value, and as close to your original item as possible.

Due to the seasonal, organic and the handmade nature of our products, there may be small variations in the appearance of products compared to the product images on the Succulento website.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be completely accurate.

We reserve the right to discontinue any product at any time.

VARIATIONS OF THIS WEBSITE

The content of the pages of this website, including product details and pricing, is for your general information and use only. It is subject to change without notice. We may from time to time and without notice, vary, modify or discontinue, temporarily or permanently, any part of this website.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product delivery charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

LIMITATIONS AND EXCLUSIONS OF LIABILITY

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

PRIVACY AND CORRESPONDENCE

We only collect personal Information from our site users in connection with inquiries and fulfillment of orders. We do not sell, trade, or otherwise transfer to outside parties any of your personally identifiable information.

Succulento will correspond with the customer via the primary contact email address provided at checkout. Succulento does not hold responsibility for correspondence not being received at this address. It is the customer’s responsibility to immediately advise us of any changes to their primary contact email address.

Your submission of personal information through the store is governed by our Privacy Policy.

View our Privacy Policy.

 EXTERNAL LINKS

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

TRADEMARKS, COPYRIGHTS AND RESTRICTIONS

All material on websites owned, operated, licensed or controlled by Succulento, including but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by Succulento.

Material on any website owned, operated, licensed or controlled by Succulento is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Succulento.

Use of the materials on any other website or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of Succulento copyrights, trademarks and proprietary rights and is prohibited.

Please send any queries you may have regarding our Terms of Service to hello@succulento.com.au